Follow our packing guide below to ensure your laptop makes it to our facilities safely.
Upon receiving the requested custom box, please inspect its contents. Along with the box, you should receive a smaller box, a roll of tape, one bubble pack, a piece of cardboard, printed return options and a return shipping label.
Place the laptop inside the provided bubble pack. It is important that you do not tape the bubble pack shut. Carefully place the laptop in the center of the box. Remember to leave room for the AC power adapter on one side of the box.
Fold the piece of cardboard along the scored lines. Place into the box with the sides facing up.
Insert the laptop charging brick and cables into the box.
Seal the box using the provided tape.
Once the box is secure, take the provided return shipping label and place it over the existing shipping label on the box. It is important that no part of the previous shipping label is visible.
If your box contains a lithium battery handling sticker, place it on the outside of the box as well.
Your box is ready to be shipped! Use the return options on the sheet included in your package to either schedule a pick-up or find a drop-off location.